Our aims & objectives

The aims and objectives of Phoenix Foundation are as follows:  

  • To provide each resident with their own private accommodation 
  • To create tailored plans for everyone on an individual basis rather than one size fits all 
  • To work towards eradicating homeless in Liverpool by working with other partners and organisations 
  • To create a community within the residence where the residents socialise, support, and assist each other and form friendships.  
  • To always treat everyone with dignity, respect, and with acceptance of their needs

Making a referral

We accept referrals from any fellow agencies, including the NHS, Probation Service, Rehabilitation Centres, and other charities. 

We also accept self-referrals. 

One of our support team will assist you with your referral. 

To begin the referral process, please provide us with as much information as possible, including:  name, D.O.B, reason for referral, and, if different, referrers name and contact number, and email it to referrals@phoenixfoundation.co.uk

Alternatively give us a call on 0151 458 0444. 

Assessment process

Assessments are carried out by members of our support team between the hours of 13:00 – 15:00, and usually take between 30-50 minutes.

Once the assessment is complete, a thorough background check will be undertaken. This will inform the team of any known addiction issues, risks, significant mental health issues and criminal record (we will ask you to sign a declaration form prior to obtaining any confidential information).

We endeavour to contact you within 24 hours to inform you of the outcome of your assessment.

We will provide you with a list of alternative accommodations to enable you to refer yourself to another agency if we’re not able to offer you a room at Phoenix Foundation.  


We cannot currently accept those who intravenously inject, who have a history of severe criminal acts or violent offense(s), registered sex offender, or those with a significant history of physical or mental health needs beyond the scope of our service. 

We hope that as we continue to grow, we will be able to accommodate residents with these more complex needs.   
"With the support of the staff, I have managed to reduce my alcohol intake to nearly nothing. The support team are empathetic to your needs."
Former Phoenix Foundation resident