Support Worker (Bank)


£9.50 per hour

  To apply, please complete the application form below, and email it back to:

  Please ensure you read the full job description before completing and returning your application.

  If for any reason you can’t download the form, drop Jane a message to request one by email or post.

  Download your application form here 

Job description

Working on an ad-hoc basis under the leadership/supervision of our Project Manager you will assist in offering high quality support services to vulnerable, individuals who have been homeless and may have needs such as substance misuse problems and mental health issues, with the aim of promoting independent living, rehabilitation and empowering the client, whilst promoting our ‘Seven positive pillars’ approach. The role is to support in assessing their needs and involving clients as fully as possible in that process using a balanced and open approach to risk. You will primarily lone work within Phoenix Foundation.

The duties will be determined by the individual needs of the users being supported. The context in which support is provided may vary according to the users’ living environment and will include site housing management and site-based support only, however; support to outside appointments maybe required.

• Provide cover for Support workers across the organisation for limited periods of time as required. This will usually be in response to difficulties relating to staffing and workloads.
• To ensure the continuation and development of our service from across the organisation for limited periods of time as cover is required, working with other staff, agencies and trustees to ensure that the best possible services are provided for service users within the resources available. This may include:
• Encourage and support residents to live as fully and independently as possible within the local community, providing information, emotional, organisational and practical support and training as appropriate.
• Receive referrals of prospective residents and undertaking an assessment of housing and support needs in accordance with the selection criteria for each individual project.
• Ensure necessary pre-tenancy work, including initial crisis / immediate needs, is carried out, including helping individuals plan and adjust to the changes that will take place following a move to independent / long-term accommodation.
• Negotiating the development and implementation of individualised and tailored support plans with resident.
• Reviewing individual needs and support plans if required.
• Supporting residents on a regular basis as agreed in their support plan.
• Making appropriate referrals / applications for accommodation, where required.
• Working with housing providers to ensure that housing is carefully matched to individual need.
• Ensuring that resident move into their home in a planned way. This includes ensuring terms and conditions of tenancy agreements are explained clearly and all necessary administration undertaken.
• Helping undertake housing management duties, including investigation inspecting rooms and reporting all necessary repairs and damage; ensuring that repair requests are dealt with in line with the agreed policies; ensuring the tenancy is maintained at a habitable standard and taking appropriate action as required to ensure the health and safety of the individual, other tenants and visitors.
• Giving advice and assistance to ensure that all necessary finance including Housing Benefit and other welfare benefits are claimed.
• Providing advice and ensuring that all bills associated with the tenancy are activated and appropriate payment plans executed.
• Advising residents on budgeting.
• Assisting resident to access health care, other support services, leisure, education, employment, or other services within the community.
• Develop relationships with external agencies such as health and social services to ensure appropriate support packages are provided.
• Negotiating the appropriate withdrawal of support services, developing appropriate plans to facilitate this, and ensuring any other alternative support systems are in place.
• Maintain a comprehensive level of knowledge of relevant legislation, including welfare benefits law and procedures, good practice requirements and Phoenix Foundation’s policies and procedures.
• Participate in the monitoring, evaluation, and audit of service provision across the organisation.
• Build strong professional relationships and clear lines of communication with service users, colleagues and external agencies
• Maintain appropriate records and administration systems which ensure services are efficient and effective.
• Reporting all issues to management team and enforce their decisions I.e. asking a resident to leave the foundation
• Abide by and execute residents’ rules

*Please Note: Successful applicants will be subject to an enhanced DBS.

To apply, please complete the application form (above and below) and email it back to:

Download your application form here

We are proud to be a Real Living Wage Employer